Thank you everyone for the information.
Re: the use of the word "photo's"... I am an English grammar nut, and am always disturbed when I see the misuse of the apostrophe. In this case, both responses are correct: the full word is
photograph, the plural is
photographs, so the contraction of the plural is
photo's. If you really want to read more about this, an excellent site exists at Purdue University called OWL; go to
http://owl.english.purdue.edu/owl/resource/621/01/ for the page on apostrophes. Of course, if you are using the word
photo as a standalone word (instead of an abbreviation) then indeed it is correct to pluralize it by simply appending an s.

So, back to computers! My issue with Dell is their service. I always end up speaking with someone in India even though we have a Dell service centre in my home city (luck of the draw, I guess). This makes it difficult for me to understand what the service rep is saying. As well, the only way that Dell will send out someone to my house to actually look at my computer is if I satisfy them that I have basically taken apart my computer and put it back together again and the problem still exists. I understand their troubleshooting logic, having formerly managed an IT customer service department myself, but spending 3 hours with someone on the phone while I'm on the floor unscrewing screws and pulling components out of my computer is not my idea of "customer service." The hardware itself has been fairly good, but I did have to have the motherboard replaced twice and the DVD drive replaced once. I know of many other people who have had great success with Dell computers, but for me personally I will not buy another Dell product.
Thanks again for the information!
~Kelly